Shipping & DOA Policy
We guarantee live arrival on every order. Here's everything you need to know about how we ship and what to do if something goes wrong.
How We Ship
Insulated Packaging
Thick foam insulation maintains temperature during transit.
Heat/Cool Packs
Added automatically based on weather conditions.
Fast Delivery
Most orders ship within 24 hours via USPS Priority.
Shipping Rates
| Orders under $75 | $15 flat rate |
| Orders $75 and over | FREE shipping |
| Express shipping | Contact us for quote |
Live Arrival Guarantee
What's Covered
- DOA up to transit days
- Normal weather conditions
- Every shrimp included in every order
What's Not Covered
- Losses after acclimation
- Missing video evidence
- Extreme weather notices
- Improper acclimation by customer
How to File a DOA Claim
1
Record Video
Film unboxing within 2 hours of delivery. Show each bag clearly.
2
Do Not Add to Tank
Keep animals in bags until video is complete.
3
Contact Us
Email hello@gubshrimp.com with video attached.
4
Get Resolution
We'll replace or refund within 24-48 hours.
Important Notes
- We include extra shrimp in every order to account for normal transit stress.
- Claims must be submitted within 2 hours of delivery with clear video evidence.
- We may delay shipping during extreme weather or transit disruptions.
- Replacement shipping is free; refunds are processed to original payment method.
- Our DOA policy is firm but fair — we've got your back when things go wrong.